Accredited Operations Professional (AOP)

As an Accredited Operations Professional (AOP), you will be better equipped to design and operate world-class data center operations than most of your peers.

Program Overview

IT environments are becoming increasingly complex. To manage them effectively, digital infrastructure managers, supervisors and senior executives need to have advanced knowledge to achieve business objectives across both the physical facility and critical IT systems. The AOP program is designed for Accredited Operations Specialist and Accredited Tier Specialist alumni that are looking to expand their knowledge and take their careers to the next level.

The AOP program teaches site and portfolio-level governance and management concepts, holistic portfolio management approach, and real-life application to meet business and availability objectives.

The AOP is a 16 hour remote program with an accreditation examination covering expanded operations and management strategies for data centers, as well as the translation of complex IT strategy into initiatives and programs to achieve business objectives. The curriculum teaches both principles and practical application. Program material is advanced and intended for facility managers, supervisors or senior executives

Why the Accredited Operations Professional (AOP)?
This program covers a comprehensive range of management topics including operations strategy, working with IT initiatives and planning for IT efficiency, bringing existing knowledge up-to-date with modern and innovative advanced applications.

The benefits of earning the AOP credential include:
  • Increased competitive advantage in the market; qualify for more challenging management environments with the recognition of AOP
  • Improve efficiency and effectiveness in data center operations
  • Lead mixed IT environments with confidence, using your knowledge to optimize governance
  • Create innovative initiatives and programs by expertly translating facility and IT strategy and objectives

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Accredited Operations Professional (AOP) Program Details

Program Content
Key Concepts of Operations Strategy
  • Strategy vs. governance vs. management
  • IT dependence
  • Digital portfolios and IT environments
  • Moving from governance to management
Advanced Portfolio Operations Governance
  • Organizational objectives and commitments
  • Organizational factors and limitations
  • Environmental factors and limitations
Portfolio Governance – Translating Strategy into Initiatives
  • Assessing sites and environments
  • Topology assessment
  • Operational assessment
Leadership, Culture & Sustainability
  • Leadership
  • Organization
  • Activities, roles, and job descriptions
  • Creating a culture of excellence
Initiatives at the Portfolio Level
  • Portfolio training management
  • Portfolio change management
Deep-dive Initiative Part 1 – Improving IT Efficiency
  • IT effectiveness, efficiency, and cost
  • IT efficiency initiative – moving beyond PUE
  • IT efficiency
  • Case studies
Deep-dive Initiative Part 2 – Selling the Efficient IT Initiative
  • Costs of doing nothing
  • Sample business case
Translating Initiatives into Plans & Actions
  • Efficient IT chargeback
  • Key steps to planning and implementation
  • Establishing a baseline
  • Working session on chargeback
Implementing Initiatives with KPIs
  • Defining KPIs
  • Defining effective KPIs
  • KPIs for efficient IT initiatives
  • KPIs for operations management
Integrated Monitoring & Governance Initiatives
  • DCIM as an integrated monitoring tool
  • Applying FORCSS to DCIM acquisition
Program Duration
Program Objectives
Learner Profile
Costs & Credits