Accredited Operations Specialist Curriculum

The course will be delivered over the course of 5 half-days, culminating in a proctored examination. Please see Schedule for further information on dates and locations.

Sessions and topics are as follows:

Session 1—Introduction

  • Introduction to Management and Operations categories
  • Review of the most common Management and Operations deficiencies

Session 2—Concept of Operations and Maintenance

  • Differences between operations and maintenance
  • Factors for deciding who operates and maintains your critical facilities

Session 3—Staffing

  • Staffing development process
  • Staff qualifications
  • Organizational structure impacts
  • Defining roles and responsibilities for staff and support groups

Session 4—Maintaining a Critical Facility

  • Building a preventive maintenance program and annual schedule
  • Maintenance management system requirements for tracking activities
  • Vendor support
  • Predictive maintenance
  • Life-cycle planning
  • Housekeeping

Session 5—Operational Documentation

  • Site policies
  • Developing methods of procedure and other key documents

Session 6—Training

  • Developing a training program and schedule
  • Vendor training requirements

Session 7—Capacity Management

  • Capacity and load management
  • Determining critical capacities and forecasting when limits are reached

Session 8—Commissioning

  • How getting operation involved in commissioning leads to operations success
  • Establishing behaviors early in the development process that will ensure long-term success

Session 9—Building Characteristics

  • Building characteristics impacts on operations

Session 10—Site Location Risk

  • Defining risks to operational activities posed by natural and man-made factors
  • Evaluating site risks and determining advantages and disadvantages of multiple site locations

Session 11—Means of Execution

  • Understanding the dependencies of all the various categories when creating the Management and Operation program